Holiday shopping ‘hell’: workers brace for unruly customers and labor strikes


Holiday retail sales are expected to increase up to a record 10.5%, despite supply chain issues and employee shortages

Isabella Burrows, 19, started working at PetSmart in Michigan just ahead of the holiday shopping season in 2020. “It was one of the worst things I’ve had to work through. We didn’t have enough people to deal with those crowds. We had three registers and there were lines around and out the doors for how much traffic we had,” said Burrows.

This year, Burrows is scheduled to work from 3 to 11.30pm on Black Friday at a store one hour away from where she lives. She was transferred from a closer store in May after complaining to human resources that her manager downplayed and dismissed the tragic death of her 12-year-old brother two days after it happened.

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